Terms & Conditions
These Terms and Conditions apply to all purchases made through the Vellora London website. By placing an order, you agree to comply with the following terms. For any questions, you can contact us at info@velloralondon.com.
1. Applicability
By placing an order on our website, you acknowledge that you have read, understood, and agree to these Terms and Conditions. These terms apply to all customers, including international buyers.
2. Product Information
We make every effort to provide accurate descriptions, images, and up-to-date information for all products. However, occasional errors, typographical mistakes, or inaccuracies may occur. Product colors may vary slightly due to screen settings.
3. Ordering and Payment
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Orders are processed only after full payment has been received.
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Available payment methods may vary depending on your country. Customers are responsible for checking which payment options are available in their location.
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Prices are displayed in your local currency (where applicable) and may include taxes if required by law.
4. Processing and Delivery
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Processing time: 1–3 business days
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Shipping time: 5–14 business days (depending on destination)
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All orders are shipped directly from our supplier in China.
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While we do our best to ensure timely delivery, shipping times may vary due to customs, carrier delays, or unforeseen circumstances.
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Tracking information will be provided when available. Please double-check your shipping address before completing the order.
5. Returns and Cancellations
For detailed information regarding returns, exchanges, or cancellations, please refer to our Return Policy page.
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Customers are responsible for ensuring products are returned in their original condition.
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Shipping costs for returns may apply unless otherwise specified.
6. Liability
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Vellora London is not responsible for loss or damage during shipment once the tracking system indicates that the package has been delivered.
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Customers are advised to carefully check the provided shipping address to avoid delivery issues.
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We are not liable for indirect or consequential losses related to the use of our products or services.
7. Intellectual Property
All content on the Vellora London website—including text, images, logos, and designs—is the property of Vellora London and may not be used, copied, or reproduced without our explicit permission.
8. Complaints Procedure
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Complaints or issues can be submitted in writing to info@velloralondon.com.
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We strive to respond to all inquiries within 5 business days.
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Please provide order details and a clear description of your issue to help us resolve it efficiently.
9. Governing Law
These Terms and Conditions are governed by the laws of the Netherlands. Any disputes arising from the use of our website or purchase of products will be subject to Dutch law.