Shipping Policy
At Vellora London, we strive to deliver your order as quickly and accurately as possible. This document outlines our shipping and delivery policy in detail.
Processing Time
Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive an email with tracking information.
Delivery Time
The average delivery time is 5 to 14 business days, depending on your location. Please note that delivery times may be longer during busy periods or due to customs procedures.
Shipping Method and Origin
All orders are shipped directly from our supplier in China.
Depending on your country, customs or import duties may apply, which are the responsibility of the customer.
Shipping Costs
Shipping costs are calculated at checkout and depend on:
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The weight of your order
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The delivery destination
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The chosen shipping method
Responsibility During Shipping
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We are not responsible for packages once tracking confirms delivery.
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Customers must ensure that the shipping address is correct. Any errors must be reported within 24 hours of placing your order.
Contact
For any questions regarding shipping or delivery, please contact our customer support team:
We aim to respond promptly and handle every request with professionalism and care.